Post by shiyabul on Aug 19, 2024 9:40:07 GMT
It all boils down to making agents’ lives easier and more efficient digitally so that they can be happy and productive in providing customers with a delightful experience. DAPs can be a game-changing solution to accomplish both. At the end of the day, both employee happiness and customer satisfaction should top the list of contact center priorities.
Derek Adams Derek Adams https://lastdatabase.com/ is a Senior Product Marketing Manager at WalkMe whose focus is driving customer adoption, retention, and expansion. His -year tech career includes nearly eight years working for contact center vendors. SOURCEContact Center Pipeline April TAGSagent experiencecustomer experienceCXdigital adoption platforms RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in June Behind An Excellent CX is a Happ
y Contact Center Behind An Excellent CX is a Happy Contact Center How Exceptional Service Drives Business Success How Exceptional Service Drives Business Success Contact Center Pipeline Magazine C MARKETING CHANNEL.
Derek Adams Derek Adams https://lastdatabase.com/ is a Senior Product Marketing Manager at WalkMe whose focus is driving customer adoption, retention, and expansion. His -year tech career includes nearly eight years working for contact center vendors. SOURCEContact Center Pipeline April TAGSagent experiencecustomer experienceCXdigital adoption platforms RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in June Behind An Excellent CX is a Happ
y Contact Center Behind An Excellent CX is a Happy Contact Center How Exceptional Service Drives Business Success How Exceptional Service Drives Business Success Contact Center Pipeline Magazine C MARKETING CHANNEL.